The Pueblo West View

Priority survey to help guide Metro in ’17

414 residents responded, staying satisfaction with parks, trails but stated roads top list

Just over half of the respondents to the Pueblo West community prioritization survey conducted earlier this year noted that they believe streets and roads should be the top priority for the community in 2017.

Emphasizing the priority, 71.4 percent of those respondents were dissatisfied with streets and roads maintenance.

That feedback, as well as much more from the survey was presented to the Pueblo West Metropolitan District Board of Directors at their earlier meeting this month.

The survey was conducted between January and April of 2016 through a popup invitation on Facebook, the District’s website and social media, as well as circulated in two editions of The Pueblo West View.

In total 414 people responded to the survey, giving a 95-percent confidence level, said Jay-Michael Baker, community engagement manager for the Pueblo West Metropolitan District.

He said that the 4.78-percent margin of error is also known as a confidence interval, estimating what percent of a population is represented by the sample from the survey results.

This means the Metro District is 95-percent confident that the sample population accurately represents the average response from the entire Pueblo West population.

The survey contained 18 questions which ranged from combined service satisfaction levels to basic demographic questions.

The survey results will help determine the District’s course of action for 2017.

The large response about streets and roads was the highest recorded in the survey.

The largest number of respondents, 50.24 percent, believe Streets and Roads should be the top priority in 2017.

Emphasizing this priority, 71.43 percent of respondents were dissatisfied with Streets and Roads maintenance, he said.

This level of dissatisfaction was the highest recorded in the survey, as other respondents reported varying levels of satisfaction and neutrality relative to other services provided by the District, he said.

For instance, respondents were generally satisfied with with Parks, Trails, and Open Space, as well as Fire and Emergency Response and Water Billing services, which received 84.2 percent, 78.96 percent, and 40.52 percent satisfied to very satisfied responses respectively.

Other levels of satisfaction and neutrality varied.

When asked how residents learn about initiatives and service information, 78 percent answered “often or fairly often” to the newspaper, 55.8 percent to internet/social media and 54 percent to word of mouth.

Under the community development and committee of architecture section, more than half of respondents said they were “dissatisfied and very dissatisfied” with nuisance and junk violations as well as weed control on private or public land.

“This survey is one of many tools the Metro District is using to engage the community about what they want and need for the future of Pueblo West,” Baker said.

“In fiscal year 2017, the results will help guide departments as they work to improve in areas with low scores.”

The first action will be a community meeting with local residents to engage in a dialogue on the future of road maintenance and improvements in Pueblo West.

The survey was designed by graduate students at the University of Colorado at Colorado Springs at no cost to the District.

As part of the design process, the survey was reviewed by the university’s institutional review board to ensure the questions and collection methods were ethical and within best practice standards.

The board helped to ensure that the questions asked in the survey were capable of achieving the District’s desired goal of understanding community priorities.

Staff at the Metro District hope to make community survey an annual occurrence to help keep up with what residents want from their government.

This will be used as a benchmark CPS (Community Prioritization Survey).

A second survey will be taken in 2018 and the results help Metro District staff and Board of Directors see whether public opinions have changed or whether the District has improved in weak areas.

The full CPS report can be found on the District’s website.

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